FAQs

• Q: How long does shipping take and where do you ship?
• A: We ship worldwide with tracked delivery. Domestic orders typically arrive in 3–5 business days, international orders in 7–14 business days. Processing usually takes 1–2 business days.

• Q: What is your return policy?
• A: If you’re not completely satisfied, you can return most unused items within 30 days of delivery for a full refund or exchange. Items must be in original condition with packaging and tags. Some limited editions may have different terms—check the product page.

• Q: Do your watches come with a warranty?
• A: Yes. All SyncDial watches include a 24-month warranty against manufacturing defects. It does not cover normal wear, accidental damage, or battery replacement.

• Q: How can I be sure my watch is authentic?
• A: Each SyncDial timepiece comes with a certificate of authenticity and a unique serial number. Our authentication and quality-control processes ensure you receive a genuine piece.

• Q: How do I know which size to choose?
• A: Our watches use standard lug-to-case measurements. Refer to the product details for case size and strap length, and consider a minor adjustment for comfort. If you’re unsure, our support team can help.

• Q: How should I care for my watch?
• A: Wipe with a soft cloth, avoid magnetic fields, and have water resistance checked during regular servicing. For leather straps, avoid exposure to moisture. We offer care tips and replacement parts.
  

• Q: What payment methods do you accept?
• A: We accept major credit/debit cards, PayPal, Apple Pay, and other regionally supported methods at checkout.

• Q: Do you have limited editions and how are they handled?
• A: Yes—limited editions are announced with a cap count and production window. Once sold out, they’re not restocked. Sign up for alerts to catch new drops.

• Q: Will I be charged duties and taxes on international orders?
• A: Depending on your country, duties and taxes may apply upon delivery. We strive to minimize surprises and provide clear estimates at checkout where possible.
  
  
  
  
• Q: Can I buy a watch as a gift and have it shipped directly to the recipient?
• A: Yes. At checkout, use the gift option to include a message. We’ll package securely and ship to the provided address.